Privacy Policy

1. Introduction & Overview

Branzo Techno Solution ("we," "our," or "us"), based in Coimbatore, Tamil Nadu, India, respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines our practices regarding data collection, usage, storage, and processing when you visit our website (branzotechnosolution.com) or communicate with our engineering and project teams.

2. Information We Collect

We collect only the minimum necessary personal data required to respond to business inquiries and provide our software development services:

• Direct Inquiries: When you submit our project estimate or contact forms, we collect your name, business email address, phone number, company name, and project requirements.
• Technical Browsing Data: Standard server logs including your IP address, browser type, device resolution, operating system, and pages visited to ensure site stability and security.
• Communication Records: Records of communications via email (admin@branzotechnosolution.com), phone, or WhatsApp for project scoping and client support.

3. Purpose and Legal Basis for Processing

Your data is processed strictly for legitimate business purposes:

• Evaluating project feasibility, preparing software engineering estimates, and responding to service inquiries.
• Fulfilling contractual agreements, managing milestones, and delivering software code repositories.
• Maintaining network security, preventing fraud or spam submissions, and diagnosing server performance.
• Complying with statutory accounting and tax obligations under Indian law.

4. Compliance with India's DPDP Act 2023

Branzo Techno Solution adheres to the principles of India's Digital Personal Data Protection (DPDP) Act, 2023. Under the Act, you retain full rights regarding your personal data:

• Right to Access: You may request a summary of the personal data we hold about you.
• Right to Correction & Erasure: You may request that inaccurate data be corrected or that your personal records be deleted from our active contact lists.
• Right to Grievance Redressal: You may contact our designated data officer to resolve any data privacy concerns.

5. Cookies and Analytics

Our website uses minimal, privacy-conscious session cookies necessary for essential navigation and performance. We utilize Google Analytics 4 with anonymized IP tracking to monitor aggregated website traffic trends. You can disable cookies at any time through your browser settings without affecting core website functionality.

6. Third-Party Disclosures & Data Security

We do not sell, rent, or trade your personal data to any third party for marketing purposes. Data is shared only with verified infrastructure providers (such as cloud hosting providers and payment processors like Razorpay) strictly necessary to deliver our services. All data transmissions are encrypted using standard TLS/SSL protocols.

7. Data Retention

Contact form inquiries that do not result in a commercial contract are periodically purged after 12 months. Client project documentation and billing invoices are retained in accordance with statutory Indian commercial and tax record-keeping requirements.

8. Contact Us & Grievance Redressal

If you have any questions or wish to exercise your rights under the DPDP Act 2023, please contact our team: